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WHY ICT4.ME?
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BENELUX LOCATIONS!

 

OUR OFFICES

10+

PROFESSIONALS!

 

JOIN US

100+

LONG-TIME CUSTOMERS!

 

OUR WORK

128

MANAGED SLAs!

 

OUR CATALOG

DESIGNED FOR MEDIUM ENTERPRISES

ict4me has been designed from the start to address the typical ICT issues which SME’s face in day-to-day life. Limited ICT staff. Undocumented services. Non existing service levels. Management distraction. Speed of technology evolution. Diversity of vendors and providers. Long intervention and resolution times. Backlog of projects. Increasing dependency on ICT. Breakdown after office hours.

 
Although on paper, an in-house ICT department for an SME may seem cheaper than an outsourced arrangement, the hidden costs are often considerably underestimated, particularly in terms of management distraction and time.

 
In-house ICT has been the practical ‘default’ arrangement for the management of ICT by small to medium enterprises (SMEs). Some smaller components of ICT service delivery are often outsourced (e.g. network management) but in the main a significant number of tasks (e.g. operational server management, workstation maintenance) are performed by internal staff for many SMEs.

 
However, internal ICT staff often genuinely want to help the business and so they provide ‘undocumented’ services to the business. For example, the ICT department might install a new printer in the general manager’s office and while they’re there, they help the manager with a spreadsheet, or show his personal assistant how to use Word to develop a macro for the board reports.

 
The result of this arrangement is that the business often does not know what the ICT staff do and therefore does not value their output. The ICT staff’s budget is limited, and so they help the business by building solutions ‘in their spare time’. Despite all the work, long hours, and frustration, the backlog of official projects never reduces. In extreme cases, resentment and misunderstanding build between end users and the ICT staff.

 
Finally, it is exceptionally difficult for a small ICT department to adopt and implement best practices and formal service management frameworks . Accordingly smaller ICT departments beat their own path to service delivery, which can often mean that tasks are carried out in an ad hoc manner.

FLEXIBILITY & TRANSPARENCY

It’s not just technical expertise or experience that gets results. That’s just the starting point. What allows us to get consistent loyalty from our customers are our transparent culture, and our investment in a proven and flexible delivery platform. This is simply how we work:

 

Maximum transparency: in purchase of external goods as well as our services

Maximum Flexibility: in contract modes as well as in integration of processes, responsibilities and tooling

 
Through a continuous updated Service Catalog we help you to optimize your ICT spending. Most of our platform services and services from our catalog can be metered by use (per user, device or service) and are contracted per month. By measuring the use of the services, different pricing plans and models can be deployed. This way of working will furthermore allow customers to reallocate ict-spendings through the life-cycle of a contract.
ENTERPRISE-CLASS ICT AT AN SME BUDGET

stable technology

 
Especially small to medium-size enterprises struggle with management complexity of ICT, the rapid evolution of technologies and diverse nature of providers and pricing schemes. We don’t expose our customers to the risk of experimenting with new technologies. We bring enterprise-class ICT to the Small and Medium Enterprise to make sure our customers can do business in confidence.

 

enterprise-class services

 
We provide you the professionalism, the quality and richness of services that you would expect from a large traditional ICT service provider, however blended with the flexibility, drive and responsiveness of a smaller player.

 

Guaranteed Service Levels

 
An extensive and immediate capability in ICT is available under an agreed level of quality and service resolution.

 

Pro-Active Support

 
Proactive maintenance and monitoring of your network, servers and workstations will reduce risk of a major failure within your ICT system by over 80%.

 

Extended Service Windows

 
Our service windows match today’s needs of SME’s and extend the traditional office hours.

 

enterprise-class it operations platform

 

access to the proteum platform

 
It is exceptionally difficult for a small ICT department to adopt and implement best practices and formal service management frameworks or invest in an ict operations platform. Accordingly smaller ICT departments beat their own path to service delivery, which can often mean that tasks are carried out in an ad hoc manner.

 
By provisioning your ict environment in ict4me’s proteum platform, you get immediate access to a state-of-the-art ict operations platform. Deploying an on-premise solution is way too costly for a medium enterprise. By dividing the investment costs over hundreds of customers and thousands of devices, we can help to professionalize your ict support, without the need of upfront investments.

 

Access to expertise

 
40+ ICT Professionals are at your service to help solve any issue you may have. Thos professionals are certified in different technologies, methodologies and ict architectures.

 

Near-shore and off-shore at your disposal

 
By joining ict4me’s eco-system, you are granted access to near-shore and off-shore capabilites to drive ict spendings down.

 

WE DON'T MAKE OFFERS, WE DELIVER SERVICE CATALOGI

In today’s ICT landscape, it’s common to write offers in reply to a request for information from a customer. Our offers are a bit different from what most customers are used to. We deliver a service catalog, which is updated on a regular basis. This service catalog consists of modular service building blocks, that can be combined to answer the specific ict support needs of a prospect or customer. By working this way, the flexibility of the partnership between a service provider and a customer is drastically improved. And that’s a must in today’s challenging and complex economical landscape! During the life-cycle of a contract, our customers can change the contracted services to respond to their changing business environment and needs. Customers can thus reallocate ict-spendings to different services through the life-cycle of a contract.

FIXED PRICE PER USER PER MONTH: PAY AS YOU GROW OR SHRINK

The traditional model “Time&Material” is unpredictable and expensive. No matter what the issue is, ict4me takes care to find a solution and will do that under the insurance of service. Our “all-in” services are charged at a flat fee per user per month (including hardware, software, telephony, services and financing), making it transparent, easy and scalable

 
You only pay for the ICT infrastructure and services as they are consumed according to an agreed rate per user per month. This arrangement allows our customers to obtain the benefits of having a full-service ICT team available without increasing its costs exponentially.

 
As you consider your next technology investment, most likely one of your top concerns is affordability. Not only do you want to keep up with the latest technology, but also make intelligent and economical investment decisions that deliver top performance and value for your business. Now you can take advantage of ICT4me’s “Pay as you grow” service model that allows you to take advantage of financing all products at a pace and price you can afford.

 
For small businesses, there are many benefits, including:

  • Reduced capital expenditure
  • More efficient use of money
  • Transparent, predictable pricing model
  • Increased flexibility and productivity

 

CONTRACT MANAGEMENT TO OPTIMIZE ICT SPEND

We drive the best deals with vendors while ensuring a mutually successful relationship. It is just as important to communicate with your suppliers as it is to communicate with your customers. We establish the proper governance and communication channels which lead to increased efficiencies, reduced costs and better customer service. This results in an optimisation of our clients’ ict spendings. Every 6 months we can perform an in-depth analysis of your ICT spend, providing you the possibility to decrease your costs on any existing contract.

FOCUS ON END-USER & HIS/HER DEVICE

Nowadays, it is hard to find an organization or company that is not involved in profit maximization and process optimization. The methods applied range from increasing sales, and cost reduction programs up to measures to increase productivity. In some sectors workforce productivity has a huge impact on the company’s bottom line results. Ensuring your employees can work as efficient as possible is our core competence. We do this by focussing on 1 competence area: the END-USER & his/her device.

 
To support these end-users, we developed 4 – and not more- value propositions:

  • END-USER SERVICE DESK: remote, on-site or via our service points
  • END-USER WORKSPACE: physical, virtual or hybrid – from mobile over tablet to laptop/desktop
  • DATA MANAGEMENT: on-premise or cloud-based storage, backup & recovery
  • IT OPERATIONS: our Proteum Platform at your disposal
SINGLE POINT OF CONTACT: MULTI-LINGUAL SKILLED SERVICE DESK

Most ICT Service Providers are hesitant to allow end-users to call directly to their service desk. We are not! We welcome end-user issues, because we know that a half a day outage per employee costs a lot of money. We have organised ourselves by investing in a multilingual first line service desk, staffed by skilled ict professionals. One stop shop for your employees: let them tell us the issue, we will investigate and take the problem with the respective supplier(s).

EXTENDED SERVICE WINDOWS

In today’s 24×7 economy, it’s our opinion that a business hour concept is outdated. Flexible work hours are an important element to improve employee productivity. And if a business can be more efficiently run by allowing these flexible work hours, the ict service desk needs to adhere to the same principle. We do. Our end-user service desk is standard accessible from 8 o’clock in the morning till 8 o’clock in the evening. Upgrades to VIP package, allow for 24×7 around the clock support.

PROXIMITY & RAPID INTERVENTION TIMES

Very straightforward: we are committed to answer any question within 24 hours. For major issues, we aim to respond within 2 hours. In case an issue needs immediate attention, we do have a fully automated escalation procedure in place. This procedure puts our teams in high alert and will trigger an immediate response.

 
ict4me is well aware that a non-functioning ict environment can become a costly issue for an organisation. We delight our customers with top-class service levels, pro-active care and rapid intervention times. To do so, we have local presence within a 2-hour drive radius from our customer’s locations. ict4me invests heavily in it’s field services with 8 locations across Belgium and southern Netherlands.

PERSONAL TOUCH VIA DEDICATED SUPPORT TEAMS

At ict4me, we are committed to bring you support with a personal touch. To delight our customers, we are convinced that we need to be perceived as an extension of our customer’s workforce or ict staff. To do this, our support teams are organised in small teams for a limited number of customers. This way, our engineers know your ict environment as good as internal ict staff. We can therefore guarantee to give your end-users the support they need.

POWER OF CHOICE: SMOOTHLY FROM PHYSICAL TO VIRTUAL AND BACK

Ict4me seeks to guide customers to procure the right services. For some customers, an on-premise managed physical device or service will be the best solution, whereas for others moving to a cloud-based virtualised environment will be the most preferred choice. The empowerment derived by the ability to weigh choices and pick the best course of action, or solution to a problem are obvious. But ict4me goes one step further: we guarantee our customers to be able to switch left or right during the course of a contract. This way we give customers a clear opportunity to make the best choice, independent of sunk costs or investments made in the past.

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