Our ways of partnering if skilled staff is not available:

 

  • from €9/mo
  • Essentials
  •  
  • Access to Proteum Platform & Expertise
  • Asset Inventory
  • Reactive Device Management
  • Support Assistance on request (best effort – T&M)
  • No Reporting
  • Reactive Service Desk (T&M – block hour)
  • CONTACT.US
  • from €59/mo
  • Comfort.ME
  • Essentials +
  • Selective Sourcing As-Is
  • Configuration & Incident Management
  • Proactive Device & Patch Management
  • Availability & Incident SLA (smooth or swift)
  • Quarterly SLA Reporting
  • Fixed Fee per User or Service
  • CONTACT.US
  • from €99/mo
  • Engage.ME
  • Comfort.ME+
  • Selective Sourcing To-Be
  • ITIL ICT Operations Process Automation
  • Advanced Proactive Device Management
  • End-user Response Time SLA (optional)
  • Virtual ICT Manager & Governance Cockpit
  • Fixed Fee per User
  • CONTACT.US

Our ways of partnering if skilled staff is available:

 

  • from €19/mo
  • Enable.ME
  • Essentials +
  • Co-managed Proteum Service Desk
  • Basic Proactive Patch Management
  • 24×7 Automated Alerting
  • Support Assistance not included
  • Best Effort
  • Standard Availability Performance Reporting
  • Fixed Fee per Service
  • CONTACT.US
  • from €39/mo
  • Empower.ME
  • Enable.ME+
  • Intelligent Proteum Platform Configuration
  • Smart Escalate Function
  • 24×7 1st Line Technical Service Desk
  • 2nd Line Support Assistance in Retainer Block
  • Smooth Incident SLA
  • Quarterly Incident & Availability Reporting
  • Fixed Fee per Service
  • CONTACT.US
  • from €59/mo
  • Comfort.ME
  • Essentials +
  • Selective Sourcing As-Is
  • Advanced Proactive Patch Management
  • (24×7) Configuration & Incident Management
  • 1st & 2nd Line Support Assistance included
  • Availability & Incident SLA (smooth or swift)
  • Quarterly SLA Reporting & SLM
  • Fixed Fee per User or Service
  • CONTACT.US
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