USER SERVICE DESK

A multilingual remote service desk, staffed by skilled ICT professionals to support your end-users with any issue they may have.

IT ADMIN DESK

Changing permissions, a new hire, etc… Our PROTEUM platform supports granular division of responsibilities to optimise IT costs.

ON-SITE SERVICES

Your organisation requires an on-site service desk? You face an issue that requires on-site intervention? We feel privileged to help.

SERVICE POINTS

We guarantee rapid intervention times: 10 drop-off and 5 service points enable a 2-hour drive radius from/to your site.

 

Serving end-users, we do it with a smile!

 

MORE EFFICIENT USE OF VALUABLE IN-HOUSE RESOURCES

Let’s take five to explain the impact on your it staff, if you have one. There is compelling benefit for management and support staff to concentrate on developing and implementing its core business and IT strategies. Meanwhile, the help desk operations, and other routine IT functions can be outsourced to a qualified provider. We’ll even take over during holidays periods so that your scarce IT resources can enjoy a well-deserved break!

PERSONAL TOUCH VIA DEDICATED SUPPORT TEAMS

At ict4me, we are committed to bring you support with a personal touch. To delight our customers, we are convinced that we need to be perceived as an extension of our customer’s workforce or ict staff. To do this, our support teams are organised in small teams for a limited number of customers. This way, our engineers know your ict environment as good as internal ict staff. We can therefore guarantee to give your end-users the support they need.

SINGLE-POINT-OF-CONTACT: MULTI-LINGUAL SKILLED SERVICE DESK

Most ICT Service Providers are hesitant to allow end-users to call directly to their service desk. We are not! We welcome end-user issues, because we know that a half a day outage per employee costs a lot of money. We have organised ourselves by investing in a multilingual first line service desk, staffed by skilled ict professionals.

EXTENDED SERVICE WINDOWS

Our service windows match today’s needs of SME’s and extend the traditional office hours. From 8.00 AM till 8.00 PM all questions from your end-users are welcomed!

PROXIMITY & RAPID INTERVENTION TIMES

ict4me is well aware that a non-functioning ict environment can become a costly issue for an organisation. We delight our customers with top-class service levels, pro-active care and rapid intervention times. To do so, we have local presence within a 2-hour drive radius from our customer’s locations. ict4me’s field service engineers are housed in close to 10 locations across Belgium and southern Netherlands.

ALMOST 10 PICK-UP, DROP-OFF & 5 SERVICE POINTS

ict4me invests heavily in it’s geographical spread with carefully selected drop-off. and service points across Belgium and southern Netherlands. At these service points, your (on-the-road) end-users can pick-up orders, drop-off malfunctioning equipment or ask for support from a technician.

DEPLOYED & USED BY HUNDREDS
see our recent work
Hercules Trophy

HERCULES TROPHY

ict4me enables Hercules Trophy's international growth by moving it's business critical IT system to the cloud.

OCM_lounge

OFFICENTER

After renovating the business center facilities, ict4me reduced Officenter's operating ICT costs with more than 15%.

SAIT

SAIT

135 employees of SAIT count every day on their virtual workspace infrastructure and ict4me's multi-lingual service desk.

Digital Europe

DIGITAL EUROPE

Seeking a zero-footprint IT environment, ict4me delivers Digital Europe a cloud-enabled data, voice & collaboration solution.

 

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